Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If you receive a damaged or missing order, please contact us immediately. we need to take photos or videos, our customer service will handle it as soon as possible.
We do not accept claims or refunds for products that are damaged by human factors.
Due to international logistics issues, we usually cannot receive returns from customers. For orders caused by merchant problems, we usually negotiate with customers for refunds or resends. Please keep communicating. We do not welcome customers who complain to the payment company directly. Thank you